Help and support

If you are experiencing financial difficulties and are worried about meeting your next payment then please contact us. We can help.

Our experienced and friendly team will talk through your personal circumstances and agree a payment plan, enabling you to move forward and manage your finances more easily.

Phone*

Opening hours

Monday, Tuesday, Thursday and Friday, 8:30am to 5pm
Wednesday, 9am to 5pm

* Calls may be recorded for training and monitoring purposes.

From time to time you may be asked to complete an income and expenditure form. This form requires you to list your incomings and outgoings so that we can assess affordability and review your payment arrangement.

To complete the form online you need to log in to your account, or you can download and print the form, complete and sign it and return via the post to:

Moorgate Loan Servicing
PO Box 16140
Solihull B91 9HH

There are two versions of this form – please ensure you download the correct one.

Secured Form

The secured version is for our customers who have offered some form of security against their loan with an asset such as their home. Secured loans can also be called second-charge or home-owner loans.

Unsecured Form

This is for customers who have not offered security against their debt. Typically credit card debt is unsecured.

If you are experiencing financial difficulties, or are worried about meeting your monthly repayments, please call us on 0345 322 7902. We can help.

Alternatively, you may want to talk to an independent advisor, and we recommend the following free advice services:

The Money Advice Service helps people manage their money. They do this directly through their free and impartial advice service. They also work in partnership with other organisations to help people make the most of their money.

www.moneyadviceservice.co.uk

Money Advice Scotland is the national umbrella organisation which promotes the development of free, independent, impartial and confidential debt advice for customers in Scotland.

www.moneyadvicescotland.org.uk

StepChange is the UK's leading debt advice charity, helping people break free from problem debt.

www.stepchange.org

Payplan offers free debt management plans and free debt consolidation advice to help you get debt-free.

www.payplan.com

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice.

www.adviceguide.org.uk

Local authorities are the main providers of social housing or housing authorities for people who cannot afford to buy their own homes.

Local Housing Authority

Different sectors of Shelter work together to achieve the best possible outcomes for people in housing need.

www.shelter.org.uk

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