Who we are

Our customers

Our customers are at the heart of everything we do. We strive to understand our customers’ individual circumstances and provide a level of service that is fair and meets their needs. Our commitment to our customers is demonstrated by our adherence to the FCA’s Treating Customers Fairly principles. This means:

• Providing customers with clear information in all communication
• Offering solutions that are appropriate to a customer’s personal circumstances
• Delivering products and services that exceed customer expectations
• Handling claims or complaints in a fair and consistent manner

Moorgate Loan Servicing administers consumer loan accounts and credit accounts from other companies such as banks and credit card providers. Since being founded we have managed large volumes of customer accounts and we are proud of the reputation we have established for our excellent customer service.

We assist our customers in managing their accounts and strive to create fair and affordable repayment solutions should they encounter financial difficulties.