If you are an existing Moorgate Loan Servicing customer please log in to access additional features including arranging for a call back at a time that suits you and lots more. If you don’t have your account details to log in, don’t worry, you can contact us in several different ways:
We are always seeking to improve the level of service we offer, so if you are unhappy with the service you have received please let us know. We welcome and value your feedback and will endeavour to resolve any issues quickly.
Please contact our dedicated customer relations team on 0345 849 4108 or email them at email@example.com
Alternatively you can write to them at:
Customer Relations Manager
Moorgate Loan Servicing
PO Box 16140
Solihull B91 9HH
If we are able to resolve your complaint within three working days, we will send you written confirmation of this.
Where we cannot resolve your complaint within three working days, we will send a written acknowledgement within five working days.
We will then undertake a full investigation to enable us to make an informed assessment of your complaint.
We’ll keep you updated on our progress and contact you if we need you to provide further information regarding the issues you have raised.
For payment related complaints we aim to resolve these within 15 business days (or 35 days in exceptional circumstances).
For all other types of complaint, we will provide a final response within eight weeks, but we aim to get your complaint resolved well before this time.
We will send you a final response which will:
• Let you know the outcome of our investigation
• If appropriate, advise you of what we intend to do to rectify the problem
• If we disagree with your complaint, clearly explain the reason why
If you are still not satisfied with the response you receive, you can refer your complaint with the following organisation:
We place the needs of customers at the heart of our day-to-day operations but we understand that we do not always get things right first time.
Complaints from our customers are taken very seriously and it is important to us that all issues are resolved as quickly as possible.
To help us improve and maintain excellent customer service, and in accordance with the FCA’s requirement, we publish complaints information every six months.
Our complaints data for Apr 2018 - Sep 2018